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Solutions for Online Technical Support Print E-mail

Solve Customer Issues Faster

In a competitive business environment, one way to distinguish your company is by providing high-quality customer support. You need solutions that will enable your customer support representatives to carry out their responsibilities while saving time and money doing so. Our technical support conferencing offers audio and web tools to make your technical support teams as efficient and effective when working remotely as they would be on-site.


Services


Audio Conferencing

  • Reservationless—hold your conference call at any time without making a reservation. Additional call management features are available online.

 

Web Conferencing

  • SupportCenter—allow technical support professionals to transfer issues between reps, gather system information and diagnose desktop issues online.

 

BroadcastON gives everyone a front seat to your event. This tool set provides our customers with the ability to broadcast live audio / video events or recordings to an almost unlimited audience. Uses for this service have ranged from the broadcasting of an educational / training event and then recording it for later re-use, to effective communications to board members and stockholders. The bottom line is that BroadcastON provides tremendous communication power at a truely cost effecive price.

 

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NOTE: To make a call, wear a headset and choose ALLOW when prompted.

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